Friendly people
For customer service
About Dragonfly
Not your traditional delivery company
Who we are
Dragonfly is a last-mile logistics company enabling the delivery of more than 600,000 packages every day all across the US, Canada and Australia. Leading the way with its technology platform that generates more than 3,000 optimized routes daily for close to 425 independent delivery partners, Dragonfly allows its clients to offer their consumers a quick, reliable, and predictable experience for the last mile of their online purchases.
Headquartered in Montréal, QC, Dragonfly employs more than 2,500 permanent staff, constantly opening new sorting stations and expanding its network in the US, Canada and Australia.
Where tech drives value
Our leading-edge logistics technology allows us to make e-commerce deliveries fast, reliable and easy for anyone. Every delivery is optimized in real time. This allows us to achieve on-time success 97.5% of the time, no matter how high volumes spike.
WE DELIVER ON OUR COMMITMENTS
The tremendous value we place on innovation and experience translates directly into high levels of consumer and vendor satisfaction. In 2023, consumers gave us an average satisfaction rating of 4.5 out of 5, a point of great pride within the company.
OUR GROWTH
Over the last ten years, we have evolved in lockstep with growth in the e-commerce sector to become a leader and innovative force in package delivery. Today, we are proud to make over 120 million deliveries annually in the US, Canada and Australia.
Dragonfly by the numbers
INTERNATIONAL FOOTPRINT
85+
Stations throughout the US, Canada and Australia.
ALWAYS ON TIME
97.5%
On-time deliveries that meet Service Level Agreements (SLA)
NETWORK CAPACITY
600K+
More than 600,000 daily deliveries and returns in the US, Canada and Australia.
SATISFIED CUSTOMERS
4.5/5
Average consumer satisfaction based on 2.0 M + reviews in 2023
Behind every delivery is a vast team of experts working in sync to deliver results.
Reliable people
To work in our delivery hubs
Efficient people
To deliver the goods
Driven since 1986
1986
Intelcom Express is founded
Dragonfly's parent company was founded in Canada in 1986. We have grown steadily over the years to become a key document shipping company for professional services providers.
2002
Expansion
A partnership with one of the world’s largest delivery companies sees us expand our network to over 250 Canadian cities.
2012
Medical division
We create a pharmaceutical and medical division specializing in the transport of prescription drugs, medical records, and medical samples. We become lead shipper for a number of pharmacy chains across Quebec.
2015
Online commerce
The e-commerce explosion encourages us to launch a new, high-volume delivery service. From the outset, we make our mark by offering flexibility unmatched by larger providers: deliveries 7 days a week, 8 a.m. to 9 p.m.
2017
Wild Wild West
Intelcom's pan-Canadian network reaches 10 new cities. New partnerships for online delivery see us open several points of service, mainly in northern Alberta.
2018
Technology
We launch a notification system for online orders that provides customers with an estimated time of delivery and email confirmation. We continue to refine this technology, offering even more flexibility.
2019
Breaking barriers
Intelcom ramps up its investment in its smart logistics technology, breaking barriers in last-mile performance and solidifying its position as a force to be reckoned with in digital shipping.
Now at 70+ locations in 10 provinces and 2 territories, we're officially the Canadian leader in-home delivery.
2020
In times like these
Our digital shipping algorithms prove their indisputable worth as traffic volumes increase with e-commerce growth, yet Intelcom maintains a stellar on-time delivery record.
2021
Internationalization
Intelcom launches its operations in Australia through its subsidiary Dragonfly Shipping, which becomes the first in-service delivery service 7 days a week in the country. Our continued growth allows us to offer our services to a growing number of customers who want to improve their consumer delivery experience.
Climate Pledge
Dragonfly and Intelcom join The Climate Pledge and commit to being net zero carbon by 2040.
2022
Reverse logistics
Diversifying our service offering with innovative Home Handoff returns.