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Shipment tracking

I get an error message when I try to track my package.

This can happen if:

  • The shipper hasn't notified us of the shipment. Sometimes, we may receive the information in our system a few hours after you place your order on the shipper’s website.
  • The tracking number doesn’t start with a series of letters followed by a series of numbers, for example ABCD00000000123456789.
  • The tracking number is more than three months old.